Can I book Fast Track directly on this airport website?
Yes. Book the official AOT VIP Fast Track for an international arrival, departure or both journeys directly at phuket.airporthai.com/fast-track/booking/. The booking page shows the current published price and accepts passenger and flight details before payment.
How much time should Fast Track save at Phuket Airport?
Waits vary with passenger traffic and airport operations. During busy arrival periods the regular line may take an hour or longer, while the priority process is often completed in a few minutes. No exact time can be guaranteed.
Where do I meet the airport escort?
For arrivals, go to the information counter and Meet Here sign in the main arrivals area before immigration. Departure meeting details are confirmed with your booking and normally use the terminal entrance or curbside meeting point.
What is included in the service?
Each tier lists its inclusions. Basic tiers include the Fast Track escort without luggage porter; selected higher tiers add luggage porter, a personal butler or premium departure lounge access. Transport, visas and government charges remain separate.
Which details are needed for a booking?
Please provide the flight number, local date and time, the number of paying passengers age 2+ and children under 2, a name for the greeting sign, an email address and, if available, a WhatsApp number. Passenger photos, passport images and nationality are not requested.
Do late-night or holiday flights cost extra?
No night, weekend, public-holiday or high-season surcharge is added to the published passenger rates. Fast Track support is available around the clock.
What happens when my flight is delayed?
The team follows the live flight schedule and moves the meeting time to match a normal airline delay whenever possible. If the airline cancels the flight, contact support promptly so the booking can be reviewed under the service terms.
Can I cancel or change the booking?
Cancellation outside of 7 days of purchased service will result in a 20% cancellation fee. Cancellation within 7 days of purchased service will result in a 50% cancellation fee. Failure to board or attend, change of date or cancellation within 48 hours of purchased service will result in full amount charge. A refund will normally be made to the same account and using the same method used for the original payment.
Who can book Fast Track?
International passengers of any age may use the service, including families, seniors and groups. Domestic flights do not use international immigration, so this particular Fast Track service is intended for international arrivals and departures.
Is the service tied to a particular airline?
No. It can be arranged for international services operated by both full-service and low-cost airlines at Phuket International Airport, subject to staff availability and airport procedures.
Do I still need to submit a TDAC?
Yes. Eligible travellers entering Thailand must complete the official Thailand Digital Arrival Card. Fast Track does not replace TDAC, visa or entry requirements.
What should I do if I cannot see the greeter?
Stay beside the confirmed meeting point and contact the Fast Track team on WhatsApp before proceeding on your own. Include the lead guest name and flight number so the team can locate your booking quickly.
How can I ask a question before booking?
Use the WhatsApp button on this page for Fast Track questions. The pre-filled message identifies which page you came from, helping the team respond with the right information.