Privacy Policy
How Phuket International Airport (the “Airport”) processes personal data under the Personal Data Protection Act B.E. 2562 (2019).
- Personal data collected includes booking details (name, contact details, flight information), payment references, website usage data and CCTV footage recorded within the terminals.
- Data is processed to provide airport and Fast Track services, for safety and security, to comply with legal obligations, and to improve services.
- Booking records are retained for 5 years. CCTV footage is retained for 30 days, unless a longer period is required by law.
- Data is shared only with processors engaged for the purposes above and with authorities where required by law. Data is not sold.
- You may request access, rectification, erasure, restriction, portability or object to processing at any time.
- Data Protection Officer: dpo@airporthai.com.
Cookie Policy
How this website uses cookies and similar technologies.
- Essential cookies keep the website functional, including your language preference and booking session.
- Analytics cookies are set only with your consent and measure aggregate usage of the website.
- No advertising or cross-site tracking cookies are used.
- You can withdraw consent at any time via the cookie banner or your browser settings.
Terms of Use
Terms governing the use of this website.
- Website content is provided for general information about the Airport and its services.
- Operational information, opening hours and prices may change without notice; the pages concerned indicate the date of last update.
- The content, layout and marks on this website belong to the Airport. Reuse requires prior written permission.
- These terms are governed by the laws of Thailand.
Fast Track — Service Terms
Conditions applying to VIP Fast Track Phuket Airport (HKT) bookings and meet-and-assist services.
- The service is operated by ILVES TOUR CO., LTD., holder of Thailand tourism business license (TAT) No. 11/07698 and Thailand juristic person registration 0205539002570.
- A booking request becomes binding only after service availability is confirmed and the booking fee is paid in full.
- Prices are per passenger and include listed airport service fees and taxes: arrival THB 1,900 adult / THB 900 child, departure THB 1,900 adult / THB 900 child, combo THB 3,600 adult / THB 1,800 child.
- Children aged 3–11 pay the child rate. Infants aged 0–2 are free.
- Arrival orders should be made at least 6 hours before scheduled arrival. Short-notice orders are subject to availability and may be non-refundable once confirmed.
- You are responsible for providing complete and accurate booking details, including names exactly as shown in travel documents, flight number, service date/time, contact details, passenger ages and luggage information.
- You remain responsible for valid passports, visas, TDAC QR code, travel approvals, customs declarations and compliance with all airport, airline, immigration, customs and security rules.
- For departure service, you must choose a service start time and arrive at the airport early enough to complete check-in, transfer, border control, customs and boarding procedures.
- The standard booked service period is two consecutive hours: arrivals from scheduled flight arrival time, departures from two hours before scheduled departure time, unless the confirmation states otherwise.
- If service extends beyond the booked period because of delays, visa processing, border control, customs queues, baggage delays, rerouting or other causes, additional fees may apply for each extra two-hour period or part thereof.
- Flight delays are monitored in real time. Confirmed arrival escorts adjust to the revised landing time where operationally possible; cancelled flights may be rebooked or refunded according to the confirmation and cancellation rules.
- You must meet the greeter at the confirmed meeting point and contact the greeter or support team immediately if delayed or unable to locate them.
- No-shows, unused services, incorrect flight details, failure to contact the greeter, missed flights/connections, illness, denied boarding or flight delays not communicated to support may be treated as cancellations with no refund.
- Changes or cancellations normally require at least 48 hours notice before the booked service commencement time during business hours. Short-notice bookings may not be cancellable or refundable.
- Approved refunds may have a 9% processing fee deducted unless the refund is caused by a service-provider error or a provider-side cancellation. Older eligible cancellations may be refunded by credit note valid for 12 months.
- Fast Track does not bypass mandatory passport control, passenger screening, customs clearance or immigration decisions. Airport, airline, border control, customs and security authorities operate independently from the service provider.
- The provider is not liable for events outside its control, including flight delays, cancellations, rerouting, natural disasters, airport closures, regulatory changes, border-control decisions or last-minute authority instructions.
- Complaints that may justify a refund must be submitted in writing within 7 calendar days after service completion with supporting evidence.
- Personal data is used to coordinate the service, flight monitoring, meeting point communication and entry-form assistance. Sensitive travel data is handled only as needed for service delivery.
Image Credits
Photographs of Phuket International Airport on this website are used via Wikimedia Commons under their respective licences. Images have been resized and compressed; no other changes were made.
- Homepage: “Arrival to airport Phuket 11 feb’2013” by shapurma, licensed CC BY 3.0 (Wikimedia Commons).
- Fast Track, Getting Here, Shops & Dining: photos from the series “ท่าอากาศยานนานาชาติภูเก็ต อ.ถลาง จ.ภูเก็ต Phuket International Airport” by กสิณธร ราชโอรส, licensed CC BY-SA 4.0 (Wikimedia Commons).
- Shops & Dining: “Leicester City FC Store in Phuket International Airport” by JULIANISME, licensed CC BY-SA 4.0 (Wikimedia Commons).
- Terminal Guide, Shops & Dining: “Phuket Airsport in early 2025” by Renek78, released under CC0 (public domain, Wikimedia Commons).
Airport-wide policy text should be reviewed before operational use. Fast Track facts on this page reflect the migrated service content.
